Legal & Privacy

Refund Policy

Last updated: June 2026

At Daily Deals, your satisfaction matters. This Refund Policy outlines when you are eligible for a refund, how to request one, and what to expect from the process.

1. Eligibility for a Refund

You may be eligible for a refund if:

• The item received is significantly different from its description or product images on the listing.
• The item arrives damaged, defective, or not in working condition.
• The wrong item was delivered.
• Your order was not delivered within the stated timeframe and no resolution was provided by the vendor.
• The vendor cancelled your confirmed order without fulfilment.

2. Non-Refundable Items

The following are generally not eligible for a refund:

• Items that have been used, washed, assembled, or altered after delivery.
• Perishable goods such as food and beverages.
• Items explicitly marked as "Final Sale" or "Non-Returnable" on the product listing.
• Refund requests submitted after the return window has expired.
• Items where the issue is due to misuse, accidental damage, or normal wear and tear.

3. Return Window

Refund or return requests must be submitted within 7 days of the delivery date as confirmed in the app. After this period, requests may not be accepted unless the item has a manufacturer defect covered by warranty.

4. How to Request a Refund

1. Open the Daily Deals app and navigate to My Orders.
2. Select the affected order and tap Contact Seller to open a support thread.
3. Describe the issue clearly and attach photos or a video showing the problem.
4. Our team and the vendor will review your request within 2 business days.
5. You will be notified of the outcome via push notification and in-app message.

5. Refund Processing

Once your refund request is approved:

• Online payments: The refund will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.
• Cash on delivery orders: Refunds will be issued as platform wallet credits or via bank transfer within 5–7 business days.

You will receive a notification once the refund has been initiated from our end.

6. Return Shipping

If a physical return is required, the vendor or Daily Deals will coordinate item collection. Do not return items without prior written confirmation from our support team. Unauthorised returns may not be accepted and could delay or void your refund.

7. Partial Refunds

In some situations, a partial refund may be offered — for example, if only part of a multi-item order was affected, or if the item was partially used prior to the issue being reported. Our support team will communicate the applicable amount clearly.

8. Flash Sale and Promotional Purchases

Refunds for items purchased during flash sales or promotional events are subject to the same eligibility criteria above. Only the amount actually paid (i.e., the promotional/discounted price) is eligible for refund — the discount value is not refundable in cash.

9. Vendor Deductions

When a refund is approved due to vendor error — such as a wrong item dispatched, a misrepresented product, or a damaged item — the refund amount along with any applicable handling fees are deducted from the vendor's wallet balance on the platform.

10. Dispute Resolution

If you are not satisfied with the outcome of a refund request, you may escalate the matter to Daily Deals via the Support section. Our team will conduct an independent review and provide a final decision within 5 business days.

11. Contact Us

For any questions regarding a refund or return, please contact our support team through the Support section in the app or by raising a ticket directly from your order page.